General Description Purpose and Function The Director of Ocular Services position is a highly responsible professional managerial position responsible for overseeing the day to day ocular service departments of the eye bank, carrying out policies and procedures prescribed by the Executive Director, the medical advisory board, or other governing bodies, to provide suitable tissue for transplant, research and education and to ensure clinically acceptable means for the processing, quality control, storage and distribution of such tissues. An employee in this position is responsible for supervising and coordinating administrative, technical and clerical operations to assure maximum effectiveness and efficiency of departmental activities. Emphasis of work is on directing and participating in the procurement, processing, testing and placement for corneal, sclera and research tissue in accordance with eye bank guidelines. The employee exercises considerable independent and professional managerial knowledge in the continuous analysis and review of the departments’ operations. General direction is received from the Executive Director who holds the employee responsible for the achievement of LEITR’s operational goals and objective.
Primary Duties and Responsibilities
· Supports the Mission, Vision, and Values of LEITR and exhibits a personal commitment to organ donation.
· Oversees the training and performance of all ocular services staff.
· Continuously maintains and improves the technical aspects of the eye bank.
· Oversees all aspects of the Triage Call Center operations. Ensures all donation opportunities are maximized and that exceptional customer service is provided on a daily basis.
· Assist in the implementation and maintenance of written policies and procedures that support sound management practices.
· Maintains the quality of the eye bank including compliance with regulatory agencies such as the FDA, Florida Agency for Health Care Administration and any other organization with regulatory authority over the department.
· Oversees the quality assurance and technical policies and procedures to maintain the highest quality surgical and research tissue available.
· Directs the ordering and maintenance of all necessary supplies for daily operation of lab in the eye bank technicians and other technical personnel and funeral homes and medical examiner’s offices.
· Assist with the preparation of the annual budget and financial development plan within the guidelines set forth by the organization. Assures that the ocular services department’s approved budget is adhered to in every respect.
· Provides initial departmental orientation, job training and information and confirms staff members’ abilities to fulfill job expectation
· Maintains and updates policies and procedure manuals for the ocular service departments.
· Provides continuity of information throughout the operational departments to improve efficiency and is available to staff and affiliates for technical and educational information.
· Maintains adequate supplies and evaluates equipment on a periodic basis to provide safe efficient operations.
· Maintains a competent staff and assure that compensation and employee relation programs and policies are consistent with normal management practices and regional trends.
· Assures that all records and statistical data are maintained in accordance with proper procedure.
· Makes recommendations regarding hiring, discipline, and promotion of subordinates; authorize leave and overtime; approves time and attendance; evaluates and rates employee performance.
· Maintains confidentiality of all patient information according to federal and state guidelines and regulations.
· Oversee Tissue Placement to maximize distribution efforts.
· Performs other duties as assigned.
Knowledge, Skills, and Abilities
· Knowledge of the principles of general management, business administration and their application to eye bank operations.
· Knowledge of the policies and procedures used in budget preparation, justification, monitoring and reporting.
· Knowledge of the principle of personnel administration and departmental personnel policies and procedures.
· Knowledge of public relations principles and techniques.
· Ability to exercise judgment and discretion in devising, installing and interpreting department rules, regulations, policies or procedures.
· Ability to supervise staff of professional, technical and clerical subordinates in a manner conducive to full performance and high morale.
· Ability to express ideas and information, clearly, concisely, verbally and in writing.
· Ability to discern and extract pertinent facts from oral and written guidelines, policies and procedures and apply them to a variety of problems or situations.
· Ability to evaluate results in achievement of departmental objectives and to redirect efforts and priorities as needed.
· Ability to establish and maintain effective working relationship with subordinates, superiors, and officials of other departments.
Education and Work Experience Essential Requirements
· Bachelor’s degree in related field.
· Minimum of five years of responsible management experience required.
· Minimum of five (5) years’ experience in Medical industry Organ/Tissue or Eye donation required.
· Five (5) years’ experience in Medical industry, Organ / Tissue or Eye donation may be substituted for education experience only.
· Proficiency in Microsoft Office Suite of Products; i.e., Word, PowerPoint, Excel, MS Project, etc.
· Current CEBT Certification preferred; must attain within one year of employment.
Work Environment The work environment described here are representative of those employee encounters while performing the essential functions of the job. While performing the duties of the job, the employee is exposed to a laboratory-like environment and office like-environment. The noise level is usually low. Open discussions about donor health and circumstances of death occur throughout the day.
Physical Demands The physical demands representative of those that must be met by an employee to successfully perform the essential functions of this job include but are not limited to regularly required to sit, stand, talk, see and hear; needing to possess conversational hearing, with or without aid, as well as adequate vision; required to possess dexterity to operate standard office equipment; occasionally required to lift 50 pounds or more. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
About Lions Eye Institute for Transplant & Research, Inc.
Lions Eye Institute for Transplant and Research (LEITR), a non-profit organization, is leading the worldwide fight against blinding eye disease through our unique model — uniting the world’s largest Eye Bank, our cutting-edge Ocular Research Center, and our Foundation together to create the leading institution for ocular science. We are the first and only combined eye bank and ocular research cent...er in the world — empowering researchers to conduct real-time studies of healthy and diseased ocular tissue leading to a greater understanding of the events that lead to blindness. LEITR’s corporate headquarters is located in historic Ybor City, right in the heart of Tampa, FL. LEITR is committed to its employees and believes its employees are the key to its success. LEITRs generous employee benefit options include Medical, Dental, Vision, Life, STD, LTD, Flexible Spending Accounts, Retirement Plans, Paid Holidays, Paid Time Off and more.