Swedish Medical Group is looking for a Patient Services Representative \(On Call, Day Shift\) to work in Heart & Vascular at Swedish Medical Group, Stevens Pavilion in Edmonds, WA\.
The Patient Services Representative plays a vital role on the patient care team, demonstrating the Swedish values of patient\-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership\.
In this position you will:
Greet and register patients in a friendly, courteous manner
Accurately collect, record and ensure distribution of patient information to appropriate staff
Ensure proper referrals and authorizations are in place at time of check in
Coordinate internal and external phone communication among staff, patients and providers
Perform clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff
Provide information regarding financial policies, registration requirements and referral resources
Collect co\-payments and balances when necessary
Requiredqualifications for this position include:
High School diploma or GED equivalent
Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
Excellent organizational, planning, and prioritization skills
Demonstrated PC skills, i\.e\. proficient with MS Office products including Word, Excel, and Outlook
Preferredqualifications for this position include:
Previous experience in a healthcare setting
Knowledge of insurance and insurance industry practices
Electronic Medical Records \(EMR\) experience
About Swedish Medical Group
Swedish Medical Group \(SMG\) is a successful, performance\-driven division of Swedish Health Services, the largest non\-profit health provider in the Greater Seattle area\. The SMG network includes more than 900 providers across more than 130 primary care and specialty care clinics\.
We offer a full comprehensive range of benefits — see our website for details
Our Non\-Profit Mission: Improve the health and well\-being of each person we serve\.
Since 1910, Swedish has been a hallmark of excellence\. Swedish has grown to become the largest non\-profit health provider in the Greater Seattle area with 11,000 employees, more than 2,800 physicians and 1,700 volunteers\. Swedish is committed to being the best place to receive care, and also the best place to work\. We reward our employees with generous compensation and benefits, individualized orientation, education and a supportive work environment\. Swedish is proud to be an Equal Opportunity Employer\. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law\.