We are recruiting for a Customer Service Representative to join our Kindred Rehabilitation Services Division in St. Louis, Missouri.
Please note: This position may require mandatory overtime during 1st-4th working days of the month.
Printing off the requests/data received via e-mail and processing as appropriate
Assigning facilities to therapist SMART security profile
Daily communication via phone with field personnel; including but not limited to: answering questions, resolving problems, clarification of correction information and general training on policies, and procedures
Review of payroll issues including verification of hours in SMART
Recording appropriate payroll corrections on Excel spreadsheets
Preparation, submission and follow up on manual check requests
Filing, copying, shredding
Communication with area managers via phone and e-mail regarding facility issues and procedures.
Review SMART alerts
Work with PDs to rectify all alerts
Review for clean prebills
Work with PDs to correct prebills with errors
Creation of adjustment reports and submission to PD/ADOs for approval
Tracking of adjustment reports awaiting approval
Securing any necessary ‘upper management’ approval for memos beyond specified thresholds
Creation of memos upon receipt of adjustment approvals
Distribution of memos
Assisting with payroll correction and approvals
Verification of payroll (DAL) approvals
Review of biweekly payroll correction spreadsheets.
Knowledge of and adherence to ‘special requests’ of each facility with regard to their final invoice; including but not limited to: copies of invoices to more than one place, special services billing, special rates, special reports, and special deadlines.
Creating manual invoices/entries, as necessary per facility contract.
Knowledge of and adherence to all contractually obligated invoice deadlines.
Direct verbal communication with facilities regarding final invoice (with either the bookkeeper or our PD)
Resolution and correction of any problems with final invoice
Assurance that final invoice is correct per all information received in the department.
Creation of monthly Excel reports regarding issuance and timeliness of adjustments and invoices.
Monthly meeting with supervisor to assess function of the department and address any issues.
Other duties as assigned.
High school diploma
2+ years of experience in a professional office environment with emphasis on computerized invoicing and customer service preferred.
Intermediate level of knowledge of Word and Excel
Depending on a candidate's qualifications, this position may be filled at a different level.
If you are a current Kindred/RehabCare employeeClick Here.