The Director, Patient Experience is responsible for implementing, leading and maintaining service excellence and patient and family centered care best practice strategies across the organization. This position will be judged on the ability to identify and implement patient experience improvement initiatives directly related to enhancing HCAHPS scores to reflect Doctors Medical Center's commitment to an exceptional patient experience. In addition, the role is responsible for developing, implementing and maintaining an exemplary Patient/Family Advisory Council to ensure the voice of the patient is considered in all process and improvement activities. The Director, Patient Experience, in collaboration with our Volunteer Services Manager, seeks opportunities to identify and implement volunteer initiatives that positively impact frontline interactions between patients, families, staff and volunteers. The Director, Patient Experience engages staff to continuously enhance the patient experience by inspiring a culture of patient and family centered care and serving as a role model for patient experience excellence. Ensures actions and behaviors identified to improve the patient experience are standardized, implemented and standard work validated to ensure consistency and sustainability across the organization. The Director, Patient Experience will analyze patient experience survey results and identify, prioritize, plan, and oversee improvement efforts.
CA RN License
Bachelors Degree in Nursing
2+ years experience in customer service industry, patient experience or health care administration management.
Excellent Interpersonal and verbal communication skills
Demonstrated leadership skills, strategic thinking and management experience
Proficient in Microsoft word, Excel, and Powerpoint
Job: Managers and Directors
Primary Location: Modesto, California
Facility: Doctors Medical Center of Modesto
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905030244
About Doctors Medical Center of Modesto
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.