Receptionist

Receptionist

Palomar Health Rehabilitation Institute - Escondido, CA

Kindred Healthcare and Palomar Health have signed a Joint Venture and will open a new acute inpatient rehabilitation hospital in Spring 2021. The two-story, 58,000-square-foot facility will feature 52 inpatient beds and is located on the campus of Palomar Medical Center in Escondido, California. The new hospital will offer treatment services to a variety of rehabilitation patient types, including brain injury and stroke patients. This will be San Diego County's first standalone rehabilitation hospital.

Our culture of caring for our patients and residents begin with our core values - our employees. We are committed to fostering professional growth and dedicated healthcare teams that make us the provider of choice. We embrace a diverse workforce and understand that hiring outstanding people is the key to providing quality care - and quality care is what we do every day!

As a Receptionist you will:

This person answers telephones, greets and assists visitors and assists in performing clerical tasks. He or she possesses good communication, interpersonal and organizational skills and must be able to handle multiple tasks in a fast-paced environment.

ESSENTIAL FUNCTIONS:

Job Specific:

• Answers and transfers incoming calls.
• Processes mailing labels for outgoing mail. Brings mail to and from the mailbox and sorts it accurately.
• Assists coworkers with various documents using Microsoft Windows, Microsoft Excel, and Microsoft Word.
• Maintains confidentiality of all data.
• Supports the administration team with miscellaneous projects.
• Directly communicates with and assists hospital customers.
• The employee must maintain a professional demeanor and appearance to reflect proper image for the Hospital and the board members, medical staff, community leaders and fellow employees.
• Must have good organizational skills and analytical ability in order to interpret information, and carry out duties independently.
• Must be cooperative and have the desire to be a team player.
• Other duties as assigned.

Company Specific:

• Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty
• Completes annual health, safety, and education requirements. Maintains professional growth and development.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.
• Reports to work on time as scheduled; adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Maintains current licensure/certification for position, if applicable.
• Consistently demonstrates Guest Relation's skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
• HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
• Compliance: Conducts job responsibilities in accordance with standards set forth in Kindred's Code of Conduct, Kindred policy and procedures, applicable federal and state laws, and applicable standards.

• High School diploma or GED required.
• Experience in administrative role or as a student in higher education.
• Proficient in use of computers.
• Customer service experience or aptitude to be able to deal tactfully with patients, physicians, visitors and the general public.
• Team oriented, positive attitude and takes imitative during down time.