Texas Rehabilitation Hospital of Arlington is a tri venture, which consists of Texas Health Resources and Methodist Health System and Kindred Healthcare. We offer specialized treatment programs for patients recovering from stroke, brain injury, neurological conditions, trauma, spinal cord injury, amputation and orthopedic injury. Our rehabilitation programs are centered around the individual needs of each patient to improve health, function and quality of life.
Supports nursing department operations by assisting with administrative duties such as greeting visitors, scheduling appointments, transferring phone calls, admitting and discharging patients, communicating and coordinating between physicians, nursing staff and other hospital staff. May transcribe physician orders and file paperwork. May assist with patient care as trained. Every other weekend is required.
Ensures visitors are acknowledged quickly and helps direct them and answer any questions.
Initiates medical record upon admission. Maintains said record during patient stay, and closes the record upon patient discharge within the electronic medical record.
Initiates follow-up regarding doctors' orders.
Ensures that all patient and special charges are processed.
Serves as unit receptionist for incoming and outgoing calls and visitor information.
Interacts frequently with unit personnel, physicians, visitors, patients' families and other ancillary hospital personnel for the purpose of giving and receiving information.
Has contact with patients. Duties may include answering patient lights, and fulfilling patient request for non-care items, attend appointments with patients, working in the cafe. Requires professional, courteous, and helpful manner in all contacts with customers.
Position involves multi-tasking in a high stress environment. Requires constant mental alertness and the ability to calmly and accurately perform duties when subjected to frequent and varied interruptions.
Must have the ability to exercise judgment and initiative in the resolution of problems encountered.
Ensures that all patient and unit equipment, supplies and procedures are ordered and received,
Other duties as assigned.
Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty
Completes annual health, safety, and education requirements. Maintains professional growth and development.
Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.
Reports to work on time as scheduled; adheres to policies regarding notification of absence.
Attends all mandatory in-services and staff meetings.
Represents the organization in a positive and professional manner.
Complies with all organizational policies regarding ethical business practices.
Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
Maintains current licensure/certification for position, if applicable.
Consistently demonstrates Guest Relation's skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
Compliance: Conducts job responsibilities in accordance with standards set forth in Kindred's Code of Conduct, Kindred policy and procedures, applicable federal and state laws, and applicable standards.
High school diploma required, with two years of college level education preferred.
Computer experience required.
Prior experience in a hospital setting is preferred.
Must have the ability to work with all levels of medical personnel, patients and families,
Ability to speak and write concisely with knowledge of medical terminology desirable.