We are recruiting for an Employee Service Center Specialist I to join our Human Resources Department in Louisville, KY.
Responds to inquires from employees and leaders via phone and email regarding HR issues. Provides administrative support and coordination within a fast paced HR Department that supports employees located across the United States. Answers general human resources related questions regarding policy, procedures, benefits and record information.
Responds to phone calls and emails on HR related questions regarding Kindred policies and procedures
Provides education on benefits, leaves of absences, payroll, HR processes and updated policies/procedures to new hires, employees, and managers
Investigates employee questions re: paid time off (PTO) and payroll issues and works with internal and external departments to resolve/escalate as needed
Maintains electronic employee records in HR information system (SAP)
Provides guidance to leaders on how to access HR document resources
Escalates employee relations issues to the appropriate level as needed
Provides reports to field as requested (employee rosters, etc.)
Responds to site requests from regulatory agencies for personnel information
Participates in information sharing with co-workers; identifies trends and passes recommendations for improvement to the supervisor
Responds to general correspondence on unemployment benefit/claims
Utilizes SAP CRM to respond to customer requests for information/assistance
Performs other duties as assigned/needed.
High degree of emotional intelligence
Excellent oral and written communication and interpersonal skills which include the ability to effectively communicate in a courteous manner with staff, co-workers, leadership, vendors and internal and external customers.
Ability to identify problems and develop solutions
Ability to manage several tasks simultaneously; set priorities and plan work to meet deadlines
Ability to work with a team to create effective departmental strategies and meet department goals.
Strong organizational skills, high attention to detail and customer focus.
Willingness to work additional hours to meet work objectives
Strong computer skills with working knowledge of Microsoft Office, word-processing and spreadsheet software, HRIS, Internet
Basic knowledge of human resources programs and specific regulations relative to human resources.
Maintains confidentiality of all employee information to assure employee rights are protected.
Represents the organization in a positive and professional manner.
Complies with all organizational policies regarding ethical business practices
High school diploma required
Minimum of 2 years customer service center or HR experience required; 3 years preferred.
Prior use of a ticketing/case number system strongly preferred.
Depending on a candidate's qualifications, this position may be filled at a different level.
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Job:HR/TrainingPrimary Location:KY-Louisville-Human Resource OpsOrganization:4980 - Human Resource OpsShift:Day