Quality

1.0FTE, Days, 8 hour shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Clinical Pathways Program Manager provides expertise, leadership, management, coordination, and facilitation supporting the development of Clinical Pathways Program at Lucile Packard Children's Hospital Stanford with the goal of achieving optimal outcomes for our patients. As a member of the Analytics and Clinical Effectiveness Department, Center for Pediatric and Maternal Value, the Program Manager will represent in a consultative role with providers, analysts, hospital staff and administrative leadership and collaboratively enact appropriate Clinical Pathways.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Leads development and delivery of the Clinical Pathways Program at Lucile Packard Children's Hospital Stanford including program objectives and development of related policies and plans. Operationalizes department plans, including business, service and/or organizational priorities.
• Coordinates and collaborates with medical providers, clinical teams, and multi-disciplinary resource team to lead and drive cross-organization business and process improvements for evidence-based Clinical Pathways for condition specific standardization of care.
• Guided by department objectives, sets priorities for the Clinical Pathways Program. Actively plans and drives cross-functional teams to deliver against plans and timelines as well as sets goals, generates plans to meet goals, and facilitates the completion of goals in collaboration with the Clinical Pathways Team. Manages and allocates resources to align with business objectives.
• Serves as the liaison to the clinical leadership team and administrative consultants of the hospital to identify and resolve complex technical, operational, and organizational problems. Applies critical thinking to recommend standards and operating strategies that mitigate risk and propel growth.
• Accountable for the performance and results of the Clinical Pathways Program. Facilitates dialogues with requestors and clinical leadership, coordinate analytic support, perform resource assessment and analysis, develop, and maintain an inventory for tracking requests. Analyzes data to help drive program performance.
• Researches the market for best practices. Advises leadership on with proposed evidence-based solutions and maintain open communication with requestors and clinical leadership.
• Develops and maintains an inventory database management system for tracking existing clinical pathways and other clinical decision support tools.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related field/discipline from an accredited college or university.

Experience: Five (5) years of progressively responsible and directly related work experience. Experience in program management, clinical pathway development, and/or EHR system/EPIC preferred

Licensures/Certifications: None Required

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to provide leadership and influence others and ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relations
• Knowledge of skills essential to program development and management
• Ability to budget, make financial projections, and write reports
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
• Ability to handle potentially sensitive situations by applying consultative skills in working with internal and external constituent groups.
• Ability to make effective oral presentations and prepare concise written reports to a variety of audiences
• Ability to plan, organize, motivate, mentor, direct and evaluate the work of others, and meet deadlines
• Ability to plan, organize, prioritize, work independently, and meet deadlines
• Ability to prioritize work by making informed judgments and to develop solutions for complex problems
• Ability to solve technical and non-technical problems
• Ability to utilize project management tools
• Ability to work well with individuals at all levels of the organization
• Knowledge of principles and methods of curriculum design, training delivery, and measurement of results
• Knowledge of local, state, and federal regulatory requirements to ensure the highest quality care, provider and patient satisfaction, regulatory compliance, and patient safety
• Advanced knowledge of Microsoft applications- Project, Excel, Word, PowerPoint, Visio, Outlook, Web based applications for collecting/reporting data (SharePoint, REDCap)

Physical Requirements

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.